Client Agreement

Booking any service indicates full acceptance of the terms of this agreement.

Billing: Payment for styling services must be made in full on or before the day of the appointment. Purchases of clothing, products, or services from mrmodern, or reimbursement for products or services we purchased on your behalf, must be paid in full before we transfer possession of those items to you. Total charges will include applicable sales tax.

Additional service costs: Charges for services provided by third parties—such as alteration, dry cleaning, or repair—must either be payed to the provider directly by the client or reimbursed to mrmodern.

Cancellations and rescheduling: Cancellations require at least 48 hours notice. Cancellations made within 48 hours of your appointment will incur a $25 fee. At our discretion, we may waive the cancellation fee in the event of illness, emergency, or inclement weather. Appointments may also be rescheduled with 48 hours notice. Any payment made prior to cancellation or rescheduling will be refunded (less any cancellation fee) or may be applied to future services.

Travel: A travel fee of $25 will be charged to in-home appointments more than 15 miles from Bellevue, WA. A fee of $50 will apply to travel 25-50 miles. Ferry costs will be added to the travel fee.

Hours of operation: Personal shopping appointments must begin and end within the normal operating hours of the retailers visited, typically 10:00 am to 9:00 pm. Stylists will be available to schedule in-home services during the same hours. We will make every effort to answer phone calls, text messages, and emails promptly within those hours of operation.

Returns: mrmodern offers no returns, warranties, or guarantees on products beyond the policies of the original retailer. We will facilitate returns, exchanges, or repairs as allowed by the original retailers. No refunds will be made for services performed.

Guests: Styling appointments are often more successful when we can focus on our client alone, but you’re welcome to bring a spouse, partner, or friend if you prefer.

Conduct: We reserve the right to immediately terminate services without refund in the event of client behavior that is threatening, violent, abusive, or otherwise unacceptable.